One of the most important questions people ask when they are focused on improving their... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact... Read More
Is customer service a lost art? Before you answer that question, take a moment and... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll... Read More
This article offers five ways to help you deal with angry customers. While the goal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy.... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their... Read More
Can we be too good to our customers? No way! Our customers are... Read More
Those of us in home based and small businesses are in effect selling our product.... Read More
In today's highly competitive economy, it is difficult to maintain a significant market advantage based... Read More
If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.... Read More
Wherever you turn these days you'll find articles covering every business strategy and tactic available... Read More
With all of the calendars and PDA's and lists I make I recently did a... Read More
The other day a reporter call to interview me on the "Death of Customer Service".... Read More
1. Hire people who have a service attitude. Some people simply enjoy serving others, their... Read More
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The... Read More
1. Stay in contact with customers on a regular basis. Justas it is bad news... Read More
What do you do when your client gets mad at you? How do you handle... Read More
What do your customers experience when they interact with your business? As a ... Read More
What I am about to tell you may seem very obvious - you may even... Read More
Different people call their Customers by different names. If they don't have Customers, they have... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how can sales and promotion possibly... Read More
Despite rumors to the contrary, the Web is not dead. More people are using it,... Read More
Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience.... Read More
The following are common mistakes that Sales Managers and Owners make in the sales process... Read More
Every business owner should have a picture of his or her ideal customer. When I... Read More
Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world... Read More
When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that... Read More
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me... Read More
It's The Little Things That Make or Break a Small BusinessIf you make a poor... Read More
What happened to the old saying, the customer is always right? I'll bet every one... Read More
$350 million in bad checks are written each and every week. That fact alone makes... Read More
According to a Forum Corporation survey of commercial customers lost by 14 major service and... Read More
It might sound quick and simple, to say how well your business does in satisfying... Read More
One of the mantras we hear repeatedly in business is "The customer is always right."... Read More
Who was it that said - "The customer is always right"? Well for those of... Read More
Over promising is a problem only when you under deliver. There are a number of... Read More
Do you remember the last time you went into a shop and the person 'serving'... Read More
One thing all successful small business owners have in common is the knowledge that their... Read More
The most important aspect of a successful business is developing the correct mindset toward your... Read More
If you've called for customer service recently you're familiar with this recorded message "This call... Read More
Regardless of what business you are in - you are really in the business of... Read More
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are... Read More
This may seem a strange topic to introduce. Yet, it is the most under-used skill... Read More
Having been in business a number of years, I'm amazed at the number of people... Read More
Have you seen that thing on TV where the gal tells the nerd she wonders... Read More
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers.... Read More
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers.... Read More
Every customer looks for 3 special benefits when they do business with you. They may... Read More
I will not make sales. I will make Customers.I will target the heart of my... Read More
Why bother? Good customer service is the life blood of any business. Although new customers... Read More
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits... Read More
After years of flying below the radar in the magazine subscription service arena online, MagMall.com... Read More
"Right, People. Let's blast out that mail campaign we've been planning for so long."It's time... Read More
Recognize metaphors from every angle and round up more insight into your own innovation. Nobody... Read More
The purpose of business is to create and retain a customer.Much has been written about... Read More
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service... Read More
Listening to complaints, whether they're reasonable or not, is a part of every manager's job.... Read More
How often has your schedule been thrown out of whack because of a client's needs?I... Read More
We all want great service, whether we are buying our weekly groceries from a store,... Read More
If you want to last a long time in business and succeed, you must learn... Read More
1. Don't get Hooked !!!When people behave towards you in a manner that makes you... Read More
Running a successful business takes a lot of energy and there are so many areas... Read More
Do you remember the last time you went into a shop and the person 'serving'... Read More
Background The company was experiencing an increase in the number of customer complaints and an... Read More
Resistance has to do with putting up blocks that prevent us from doing, being, or... Read More
Many years ago, I was a first year apprentice assigned the task of pressure washing... Read More
The future of customer service is here. Technology has made seeking out support faster and... Read More
In today's competitive world of retail, many stores are implementing external marketing programs designed to... Read More
Businesses that fail, often forget to seek out the customer perspective. I have talked to... Read More
These moments come when a customer or client?1. Hears someone else praise you or your... Read More
It never fails to amaze me how many companies have employees who are empowered to... Read More
What is one of the greatest ways to add value to your business? Nope, it's... Read More
Q: I'm so sick of you so-called business experts always saying the customer is always... Read More
It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer.... Read More
Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff,... Read More
According to customer service studies by marketing gurus of the world, here are the following... Read More
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or... Read More
If you think customer relationship management is just a piece of software, you're dead wrong.... Read More
Have you ever called a company and been greeted with the phrase "Hold, please"? How... Read More
1) Being placed on hold endlessly. Don't you just love it when you call a... Read More
We all know the old adage, "The Customer is Always Right." If you are an... Read More
When you own a business, you may find yourself in situations that may be a... Read More
Ever notice how customer service varies from store to store? You walk into some stores,... Read More
The buzz is all about customer service and call center outsourcing, also known as BPO... Read More
Even the best business will receive an occasional customer complaint. Knowing how to resolve these... Read More
Customers put you in business, keep you in business, and they can put you out... Read More
There are two Post Offices that I routinely visit. One is the office that delivers... Read More
Why is it that Microsoft wants you to buy its product but does not want... Read More
Abstract: People buy for their reasons, not yours. This article covers the key elements that... Read More
One of my classes in management focused on the repeat customer. The course stressed the... Read More
A couple of years ago I had a call from a Customer Service Manager working... Read More
It's never too soon to start saying thanks to your clients, vendors and referral sources... Read More
Improving customer service starts at the top - with us owners and managers. We need... Read More
As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the... Read More
Clients? they are the most important influence in the success of any business. It is... Read More
Whether you are a seasoned small business professional, or you have just opened your doors... Read More
As I waited for an answer to my VCR inquiry from a stereo company, the... Read More
Service can be described as a "performance" of some kind involving two parties whereby one... Read More
Today, there are situations when we actually add a "middle person" instead of eliminating one... Read More
- Excerpt from Richard Saporito's latest e-book "How to Improve Dining Room Service"This Tip will... Read More
We'll be examining what makes follow up to prospects/customers so important on our online world... Read More
7:00 a.m., the silence in the house is broken by my child's call to me,... Read More
"I am writing to complain about the widget I bought from your site the other... Read More
Customer support is very important when you're running a business, whether your business is on... Read More
One of the most popular questions asked in online business forums or even by my... Read More
On a recent airline flight I was an upset customer. I was arriving on... Read More
Every business loses customers, but not many do much about getting them back. And that... Read More
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business,... Read More
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three... Read More
Good customer service just isn't enough anymore in the marketplace in which we live. Times... Read More
Nobody likes to get complaints. They make you question your judgment, they can ruin your... Read More
With Some Tips on How to RespondTt has probably happened to you if you own... Read More
Are you concerned about customer loyalty? Are your customers so loyal that they will stick... Read More
What a lot of money we have been wasting on dealing with customer complaints.Instead of... Read More
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo... Read More
Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans ?... Read More
Q: In a recent column you made the point that the customer is always right,... Read More
If you're a regular reader of my column you know that my number one pet... Read More
In any business our customers are one of our most important assets. Unfortunately there are... Read More
Historically, customer service was delivered over the phone or in person. Customers didn't have many... Read More
At 8.30 am a wealthy client (on his way to make a presentation to the... Read More
Do many of us realize that we are working an unpaid part time job for... Read More
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in... Read More
Customer service is an integral part of our job and should not be seen as... Read More
Landing a new client is like courting a potential spouse. The first date is usually... Read More
It may come as a surprise to you to discover that customers don't buy your... Read More
Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word... Read More
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green... Read More
What customers really want can be divided into two areas.Firstly - they want the core... Read More
Another sad fact of life is that these days, very few customers are loyal. Most... Read More
Big companies and corporations have lost the human touch. The question is, when will humanity... Read More
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for... Read More
Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say... Read More
Five minutes into the call I knew this client was going to make my life... Read More
Our challenge as the business owner/sales person answering the telephone, is to build rapport with... Read More
Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only... Read More
"Hi this is Randy. Leave me a message after the beep and I'll get back... Read More
I call it the "wave and roll."You walk up to an intersection. You look both... Read More
First let us specifically define customer service. It is the performance of a duty or... Read More
Have you ever walked into a store and things looked sloppy? Stores should have nice... Read More
You probably think I am going to say something like, "The customer is always right."... Read More
It should be a straightforward business scenario: making sure that the delivery documentation from the... Read More
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the... Read More
Corporations in every sector are spending more than ever before in an attempt to improve... Read More
Whether in a restaurant, a retail establishment, or the local post office, we have all... Read More
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this... Read More
Nowadays, we complain nearly all of the time about how few businesses remember how to... Read More
"Mountains are built one pebble at a time and climbed one step at a time."... Read More
A growing number of individuals are finding themselves called to help others and go on... Read More
Want to know the secret for keeping your clients forever? And what if you could... Read More
Reality is not always pretty. But here is a tad bit of it for you... Read More
Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving... Read More
Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free... Read More
With the growing number of people in every business sector, doing business requires creativity and... Read More
It's bound to happen sooner or later ? yes, even to you and your business.... Read More
No matter how hard you try, in business you simply can't please everyone. You could... Read More
Unless you are brand new to business, or have been under a rock for quite... Read More
You try to make your customers happy. You sincerely WANT them to be pleased with... Read More
What is your customer saying about you? Do you really know? Does your customer really... Read More
CRM was supposed to bring companies closer to their clients. The basic idea was to;... Read More
Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are... Read More
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer... Read More
I wish I had a nickel for every time someone said to me, "Oh, you... Read More
However, in the world of business, this clichй may not necessarily be true. Sometimes it... Read More
You want customers. I want customers. We all want customers. And traffic alone is not... Read More
There is a widely accepted principle of human behavior that goes something like this. "Your... Read More
Which is more important the technology or the customer?The one thing about the online world... Read More
Customer service today is getting worse. Win customers over and you build your business for... Read More
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s Kmart was the retailer to... Read More
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the... Read More
If there was a restaurant in your town that was physically attractive and clean, had... Read More
Do you need greeters or should you avoid them? That is the perplexing question many... Read More
A few months ago, I wrote about ingenious styles of customer service that every business... Read More
Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand... Read More
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers.... Read More
Remember trading stamps? If you're over 40, chances are you will. Every time you shopped... Read More
Loyal customers are the foundation of almost every business. Going the extra mile to provide... Read More
Millions of people, just like you, end up with a consumer problem that they just... Read More
"Every company's greatest assets are its customers, because without customers there is no company," --Erwin... Read More
In a mobile detail or mobile car wash business you are on a first name... Read More
May people these days have a problem with mounting debt. The average person is well... Read More
In this day of terrible customer service, it should come as no surprise that serving... Read More
In my day to day practice in strategic human resource management I often come across... Read More
You have no doubt heard the saying that the customer is always right. When you... Read More
The primary objective of a business is to get and keep customers. Growing a profitable... Read More
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance... Read More
When all else fails in your company to meet the needs of your customer consider... Read More
Have you ever wondered why you often find a coupon tucked inside your cereal box,... Read More
Do you have good customer service? Even for your free giveaways?I have been thinking over... Read More
During the course of everyday business, many of you encounter unsatisfied customers. How you and... Read More
Walmart was the first business to require all its employees to wear nametags. (There's a... Read More
*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test ?What do you... Read More
The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business... Read More
Jay instructed a customer of his to offer a rare coin collection to new customers... Read More
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Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service... Read More
Big companies and corporations have lost the human touch. The question is, when will humanity... Read More
With all of the recent data theft in the financial sector, it is important to... Read More
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are... Read More
What is your customer saying about you? Do you really know? Does your customer really... Read More
Even the best business will receive an occasional customer complaint. Knowing how to resolve these... Read More
What a lot of money we have been wasting on dealing with customer complaints.Instead of... Read More
Want to know the secret for keeping your clients forever? And what if you could... Read More
Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff,... Read More
Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need... Read More
Millions of people, just like you, end up with a consumer problem that they just... Read More
How often have you left a meeting with a customer or your boss telling yourself... Read More
Running a business is about providing goods and services to human beings. Their experience with... Read More
If you want to learn how to get your clients to do your selling for... Read More
Over promising is a problem only when you under deliver. There are a number of... Read More
No matter how hard you try, in business you simply can't please everyone. You could... Read More
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than... Read More
Every business loses customers, but not many do much about getting them back. And that... Read More
Customer service is everything to a business. Just look at big, successful retail chains: They... Read More
This morning I was having breakfast with my good friend Diane at one of my... Read More
It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer.... Read More
It's never too soon to start saying thanks to your clients, vendors and referral sources... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial... Read More
You try to make your customers happy. You sincerely WANT them to be pleased with... Read More
There are two kinds of customer service we all experience occasionally, outstanding customer service, and... Read More
"I am writing to complain about the widget I bought from your site the other... Read More
Different people call their Customers by different names. If they don't have Customers, they have... Read More
Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals.... Read More
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo... Read More
On a recent airline flight I was an upset customer. I was arriving on... Read More
During the course of everyday business, many of you encounter unsatisfied customers. How you and... Read More
1. It's all about the customer. Some companies focus too much on expensive CRM programs... Read More
If you're like me, you've had plenty of experience with BAD customer service. Just think... Read More
Do you know you can open, answer, close and report help desk information without human... Read More
Have you ever called a company and been greeted with the phrase "Hold, please"? How... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their... Read More
If there was a restaurant in your town that was physically attractive and clean, had... Read More
Historically, customer service was delivered over the phone or in person. Customers didn't have many... Read More
The world of customer service is rapidly changing. Thirty years ago, telephones and mail services... Read More
Have you ever wondered why you often find a coupon tucked inside your cereal box,... Read More
There are two Post Offices that I routinely visit. One is the office that delivers... Read More
Listening to complaints, whether they're reasonable or not, is a part of every manager's job.... Read More
You know how it is, you believe something for so long, everyone agrees with you,... Read More
One of my classes in management focused on the repeat customer. The course stressed the... Read More
'A 5 percent increase in customer retention increases profits by 25 to 95 percent.''The greater... Read More
Who was it that said - "The customer is always right"? Well for those of... Read More
It's just a simple thing ? I bought a new set of shelves for my... Read More
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance... Read More
You probably spend a great deal of your time looking for new customers or clients.... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers.... Read More
As someone who has been heavily involved facilitating strategic planning... Read More
"Thanking your customers" - Why you should do it and... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
You probably realise how the wrong tone of voice and... Read More
I will not make sales. I will make Customers.I will... Read More
First of all let's look at what customer service is... Read More
With the growing number of people in every business sector,... Read More
Good customer service just isn't enough anymore in the marketplace... Read More
What do your customers experience when they interact with your... Read More
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
1. Stay in contact with customers on a regular basis.... Read More
When people ask, "What is CRM?" the literal answer is,... Read More
Loyal customers are the foundation of almost every business. Going... Read More
During the course of everyday business, many of you encounter... Read More
The other day a reporter call to interview me on... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Big companies and corporations have lost the human touch. The... Read More
Customer service is an essential component of any business. Clearly,... Read More
A general counsel of a large international consulting firm told... Read More
If you want to last a long time in business... Read More
What is your customer saying about you? Do you really... Read More
*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More
It is important to remember that the customer doesn't necessarily... Read More
Have you ever been in a department store and known... Read More
Over the last month, I have come to hate emails... Read More
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
Is the special treatment you designed specifically to keep customers... Read More
Different people call their Customers by different names. If they... Read More
You are serving great food. Your establishment is new, spotless... Read More
Today, there are situations when we actually add a "middle... Read More
"Society is always taken by surprise at any new example... Read More
The call center represents your first line of communication with... Read More
Recognize metaphors from every angle and round up more insight... Read More
Running a successful business takes a lot of energy and... Read More
First let us specifically define customer service. It is the... Read More
According to a Forum Corporation survey of commercial customers lost... Read More
Customer service is increasingly seen as one of the most... Read More
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
May people these days have a problem with mounting debt.... Read More
Customer service is the most vital asset for Business either... Read More
A couple of years ago I had a call from... Read More
It's never too soon to start saying thanks to your... Read More
Are wholesale buyers and retail customers really different? Frankly, there... Read More
The salesman's job is to be well informed; extremely well... Read More
The following are common mistakes that Sales Managers and Owners... Read More
At 8.30 am a wealthy client (on his way to... Read More
Reality is not always pretty. But here is a tad... Read More
With all of the calendars and PDA's and lists I... Read More
If you have integrity, nothing else matters. If you don't... Read More
Customer Service Customer Service |