Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy.... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their... Read More

Customer Service Tips for Mail Order Businesses

Can we be too good to our customers? No way! Our customers are... Read More

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are in effect selling our product.... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain a significant market advantage based... Read More

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every business strategy and tactic available... Read More

Boomerang Customers- What You Might NOT Think Brings Them Back!

With all of the calendars and PDA's and lists I make I recently did a... Read More

The death of customer servie

The other day a reporter call to interview me on the "Death of Customer Service".... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people simply enjoy serving others, their... Read More

Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The... Read More

Ten Ways to Help You Improve Your Customer Service

1. Stay in contact with customers on a regular basis. Justas it is bad news... Read More

Handling Angry Clients

What do you do when your client gets mad at you? How do you handle... Read More

Be the Customer: See Yourself as Your Customers Do

What do your customers experience when they interact with your business? As a mystery... Read More

The 3 Rs of Customer Service

What I am about to tell you may seem very obvious - you may even... Read More

What?s in a Name?

Different people call their Customers by different names. If they don't have Customers, they have... Read More

Marketing as a Spiritual Practice

"Marketing as a spiritual practice." It sounds contradictory ? how can sales and promotion possibly... Read More

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support

Despite rumors to the contrary, the Web is not dead. More people are using it,... Read More

Customer Service - Winning Customer Experiences

Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience.... Read More

Customer Conversion Mistakes That Will Cost You

The following are common mistakes that Sales Managers and Owners make in the sales process... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or her ideal customer. When I... Read More

The History of CRM -- Moving Beyond the Customer Database

Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world... Read More

How CRM Software Works -- Creating Customer Satisfaction with a Click

When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that... Read More

The Logic of Emotion!

Homebuyers are an interesting study. Watching people make their home buying decisions has brought me... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small BusinessIf you make a poor... Read More

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always right? I'll bet every one... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every week. That fact alone makes... Read More

5 Ways Customer Service Managers are Implementing to Increase Customer Focus

According to a Forum Corporation survey of commercial customers lost by 14 major service and... Read More

10 Customer Service Quality Statements to Measure up Against

It might sound quick and simple, to say how well your business does in satisfying... Read More

DONT Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is "The customer is always right."... Read More

How to Keep Customers

Who was it that said - "The customer is always right"? Well for those of... Read More

Over Delivering Provides Big Results

Over promising is a problem only when you under deliver. There are a number of... Read More

How to Easily Increase Your Profits

Do you remember the last time you went into a shop and the person 'serving'... Read More

Become a Customer Enthusiasm-Guru!

One thing all successful small business owners have in common is the knowledge that their... Read More

Establishing Yourself as an Expert in the Eyes of Your Customers

The most important aspect of a successful business is developing the correct mindset toward your... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with this recorded message "This call... Read More

Customer Satisfaction Is Your Business

Regardless of what business you are in - you are really in the business of... Read More

Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are... Read More

How to Walk the Floor and Talk to Customers

This may seem a strange topic to introduce. Yet, it is the most under-used skill... Read More

How to Deliver Exceptional Customer Service

Having been in business a number of years, I'm amazed at the number of people... Read More

Write a Business Thank-You Note

Have you seen that thing on TV where the gal tells the nerd she wonders... Read More

Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)

Traditional marketing strategies encourage business owners to continually grow their businesses by adding new... Read More

Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)

Traditional marketing strategies encourage business owners to continually grow their businesses by adding new... Read More

3 Special Benefits Every Customer Wants

Every customer looks for 3 special benefits when they do business with you. They may... Read More

The Sellers Creed

I will not make sales. I will make Customers.I will target the heart of my... Read More

Making Customer Satisfaction Surveys Work

Why bother? Good customer service is the life blood of any business. Although new customers... Read More

Why Passenger Surveys are a Transport Operators Best Friend

Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits... Read More

Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine subscription service arena online, MagMall.com... Read More

Is Your CRM (Customer Relationship Management) System Doomed To Fail?

"Right, People. Let's blast out that mail campaign we've been planning for so long."It's time... Read More

The Marvelous World of Metaphors

Recognize metaphors from every angle and round up more insight into your own innovation. Nobody... Read More

4 Myths about Customer Value

The purpose of business is to create and retain a customer.Much has been written about... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service... Read More

Learning from Your Employees and Customers Complaints

Listening to complaints, whether they're reasonable or not, is a part of every manager's job.... Read More

Managing Your Business When One Client Takes Alot of Your Time

How often has your schedule been thrown out of whack because of a client's needs?I... Read More

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our weekly groceries from a store,... Read More

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service

If you want to last a long time in business and succeed, you must learn... Read More

Dealing with Difficult People

1. Don't get Hooked !!!When people behave towards you in a manner that makes you... Read More

Clients?Do You Really Need Them?

Running a successful business takes a lot of energy and there are so many areas... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a shop and the person 'serving'... Read More

Developing A Customer Complaint System

Background The company was experiencing an increase in the number of customer complaints and an... Read More

Reducing Customer Resistance to Your Product or Service

Resistance has to do with putting up blocks that prevent us from doing, being, or... Read More

Moments That Matter

Many years ago, I was a first year apprentice assigned the task of pressure washing... Read More

Putting The Service Back In Customer Service

The future of customer service is here. Technology has made seeking out support faster and... Read More

Loyal Customers Take Commitment

In today's competitive world of retail, many stores are implementing external marketing programs designed... Read More

Make Sure You Get The Customer Perspective

Businesses that fail, often forget to seek out the customer perspective. I have talked to... Read More

11 Moments of Truth

These moments come when a customer or client?1. Hears someone else praise you or your... Read More

Empowering Customer Service Vital

It never fails to amaze me how many companies have employees who are empowered to... Read More

Be A Resource

What is one of the greatest ways to add value to your business? Nope, it's... Read More

The Great American Customer Service Unawareness Campaign

Q: I'm so sick of you so-called business experts always saying the customer is always... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer.... Read More

Tips for Curing Bad Customer Service

Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff,... Read More

Customers Who Rave About You and Your Service

According to customer service studies by marketing gurus of the world, here are the... Read More

Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!

Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or... Read More

7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers

If you think customer relationship management is just a piece of software, you're dead wrong.... Read More

Customer Service Is Dying - and Im Not Feeling So Good Myself

Have you ever called a company and been greeted with the phrase "Hold, please"? How... Read More

4 Customer Service Mistakes Companies Should Avoid Making

1) Being placed on hold endlessly. Don't you just love it when you call a... Read More

Who Says the Customer is Always Right?

We all know the old adage, "The Customer is Always Right." If you are an... Read More

Say It With Humor

When you own a business, you may find yourself in situations that may be a... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store? You walk into some stores,... Read More

Customer Service and Call Center Outsourcing, Whats The Buzz?

The buzz is all about customer service and call center outsourcing, also known as BPO... Read More

Handling Customer Complaints

Even the best business will receive an occasional customer complaint. Knowing how to resolve these... Read More

Your Number One Asset

Customers put you in business, keep you in business, and they can put you out... Read More

Post Office, Incredible Lady Postmaster

There are two Post Offices that I routinely visit. One is the office that delivers... Read More

Why Cant Microsoft Make Soft Packaging?

Why is it that Microsoft wants you to buy its product but does not want... Read More

Communicating Value

Abstract: People buy for their reasons, not yours. This article covers the key elements that... Read More

The Death of the Loyal Customer

One of my classes in management focused on the repeat customer. The course stressed the... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from a Customer Service Manager working... Read More

How To Build a Profitable Business

It's never too soon to start saying thanks to your clients, vendors and referral sources... Read More

Improving Customer Service

Improving customer service starts at the top - with us owners and managers. We need... Read More

Whats For Lunch?

As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success of any business. It is... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you have just opened your doors... Read More

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The Nine Principles of Customer Service for the Travel Industry©

If you want to learn how to get your clients to do your selling for... Read More

Write a Business Thank-You Note

Have you seen that thing on TV where the gal tells the nerd she wonders... Read More

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms

Corporations in every sector are spending more than ever before in an attempt to improve... Read More

Moments That Matter

Many years ago, I was a first year apprentice assigned the task of pressure washing... Read More

Dont Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that the customer is always right,... Read More

Customer Service Has Moved Toward Customer Care

As I waited for an answer to my VCR inquiry from a stereo company, the... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word... Read More

Why Communication Skills Dont Work In Customer Service

Every time my firm conducts communication skills training, we know someone is going to object."That... Read More

What Every Manager Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be effective in resolving, minimizing, and... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come as no surprise that serving... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and you build your business for... Read More

What Every Manager Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life... Read More

Doesnt Anybody Work Here? Nametags Impact Employee Communication

Walmart was the first business to require all its employees to wear nametags. (There's a... Read More

A White Paper: Profiting with Kindness

In 2002, there wasn't much interest for Kindness in business, and some business people would... Read More

Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The... Read More

One of the Secrets of a Great Customer Experience

A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England.... Read More

Your Number One Asset

Customers put you in business, keep you in business, and they can put you out... Read More

How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick commercials, but this week I... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector, doing business requires creativity and... Read More

It?s Customer Service Stupid: Delivering Customer Service Training That Sticks

"Society is always taken by surprise at any new example of common sense."This Ralph Waldo... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad bit of it for you... Read More

What Every Employee Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for... Read More

Learn to Anticipate Your Customers Needs

This morning I was having breakfast with my good friend Diane at one of my... Read More

Hit The Jackpot With Customer Complaints

Our most powerful instinct is to avoid customer complaints, but they may be the best... Read More

Add Value - And Kill Mediocrity in Customer Service

There are two kinds of customer service we all experience occasionally, outstanding customer service, and... Read More

Saying Thank You to Your Clients

"Thanking your customers" - Why you should do it and how...Your customers make up 100%... Read More

Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)

Traditional marketing strategies encourage business owners to continually grow their businesses by adding new... Read More

Call Center Software - Your Tool of Choice in Customer Relations

The call center represents your first line of communication with customers and potential customers. Whether... Read More

Customer Satisfaction and the Service Business

The relationship between customer satisfaction and success of a service business is a direct one.... Read More

To Complain and Win! - My Personal Recipe

Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have... Read More

Your Actions Tell Your Clients How You Expect To Be Treated

There is a widely accepted principle of human behavior that goes something like this. "Your... Read More

Making the Connection: Customer Relationships That Build Your Business

Have you ever wondered why you often find a coupon tucked inside your cereal box,... Read More

Client Service as a Competitive Advantage

As someone who has been heavily involved facilitating strategic planning processes with organizations during the... Read More

Oil Change Customer from Hell or Hoax; You Decide

Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the... Read More

Absence Makes the Heart Grow Fonder

However, in the world of business, this clich? may not necessarily be true. Sometimes it... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how few businesses remember how to... Read More

Post Office, Incredible Lady Postmaster

There are two Post Offices that I routinely visit. One is the office that delivers... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with this recorded message "This call... Read More

Customers - What They Really Want - 6 Secrets of Customer Service

What customers really want can be divided into two areas.Firstly - they want the core... Read More

Who Says the Customer is Always Right?

We all know the old adage, "The Customer is Always Right." If you are an... Read More

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our weekly groceries from a store,... Read More

Customer Service, the Internets Primary Neglected Business Concern

Customer service is everything to a business. Just look at big, successful retail chains: They... Read More

Stand Out in Business the Write Way

When was the last time you received a handwritten note from a business associate? It... Read More

The Great American Customer Service Unawareness Campaign

Q: I'm so sick of you so-called business experts always saying the customer is always... Read More

How to Provide Instant Customer Service

Customer service is an essential component of any business. Clearly, if you work alone your... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was physically attractive and clean, had... Read More

Be the Customer: See Yourself as Your Customers Do

What do your customers experience when they interact with your business? As a mystery... Read More