Lets Talk About Trust

I agree with Brooker T. Washington, "Few things help an individual more than to place responsibility upon him, and to let him know that you trust him." I agree with Mr. Washington because I've experienced trust. I've been on both the giving and receiving side of the equation, and I know first hand the power of trust.

That's what trust is. It's power. Power to transform an ordinary, everyday, OK place to work, into an environment where people are almost unstoppable. Power to unleash creativity, commitment, enthusiasm, and fun. Power to bring out the energy, talents and gifts of individuals, to build teams, to achieve amazing results.

Look around your organization. There's some division or department or work unit or team that's like that ... some pocket of excellence where people shine, ideas flourish, and exceptional work is achieved. That's where trust is.

People work for people, not for companies. And no one needs permission to create his or her own pocket of excellence. Trust is not about them giving it to us. Trust is an action we can take. We start trust by giving trust.

But, simple behaviors diminish it. The first question I ask when a staff member shows up in my office to tell me a tale of woe about a co-worker is a simple one: "Have you talked to them?" I can count on one hand how many times in twenty years of managing that someone said yes. Ninety-nine percent of the time, the person who is the offending party was never told about the issue before it was escalated to management. Will the co-worker feel betrayed? I did when a peer went to my boss without giving me a chance to address their concerns, or informing me there even was an issue. Was trust diminished? You can bet on that one.

Hate those e-mails where someone cc'd "the world", including your boss and your boss's boss, and everyone else's boss? Not a trust building behavior, I'd say. What can you do about it? Don't send e-mails like that and don't push the "reply all" button. Address your remarks to those that need to be included.

Ever get irritated when people blow off meetings, miss deadlines, and take weeks to reply? Not behaviors that build confidence and trust. So, be aware of behaviors that irritate you, and don't do them. Model the behaviors you want from others.

If we want to work in a trusting environment, pay attention to yourself ... to your thinking, your intentions, your actions, your commitments, and your promises. Trust is not blind or unconditional, and it's not without risk. But is it a powerful choice you can make if you want to be winning at working.

(c) 2004 Nan S. Russell. All rights reserved.

Sign up to receive Nan's free biweekly eColumn at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. She has held leadership positions in Human Resource Development, Communication, Marketing and line Management. Nan has a B.A. from Stanford University and M.A. from the University of Michigan. Currently working on her first book, Winning at Working: 10 Lessons Shared, Nan is a writer, columnist, small business owner, and on-line instructor. Visit http://www.nanrussell.com or contact Nan at info@nanrussell.com

Overcoming Inertia in Job Change

If you can hold on to an optimistic belief in the possibility of success, you... Read More

Your Interview Questions Are a Serious Matter

Of course interviews are mainly about you answering the questions they put to you, but... Read More

Salary Negotiation: How To Earn More Money and Respect From Your Employer

Despite how important fair pay is to most of us, effective salary negotiation is an... Read More

Ode to a Spoon

"Happiness is not having what you want, but wanting what you have." --Rabbi Hyman Judah... Read More

Stacking The Deck In Your Favor

Many people do not bother to look at their own magnificence and without that view... Read More

Creating a Winning Resume

Preparing your resume can often seem like a daunting task. You've done your research, but... Read More

Top 5 Tips for College Grads Entering the Working World

1) Build a Relationship With Your Boss:Like it or not, no single individual has a... Read More

Ten Healthcare Fields That Cant Wait To Hire You

Healthcare is one of the hottest career fields in America today. The aging and retiring... Read More

How To Pick The Best Career For You, Part 1

In Part One we'll look at how Positioning or "Coming to a Theater Near You"... Read More

What Makes Americans Hate Their Jobs? This Advice Turns That Epidemic Around

Here are the sobering facts: studies show that almost 70% of all employees dislike or... Read More

Pair Your Powerful Resume with a Great Cover Letter

Every great resume deserves a great cover letter.A cover letter is crucial because it's the... Read More

Invest in Your Career Change--Put Your Money Where Your Dream Is

You say you want a new career, you say you want to start your own... Read More

Self Describing Skills - Key Strengths

You need to be the best you can at describing your best qualities; particularly your... Read More

Negotiate Better Job Offers with This Twelve-Point Checklist

You've been through an employer's interview process successfully and have now been extended a job... Read More

Creating Traffic Jams

It's hard to imagine why anyone would pick up a newspaper to find a job... Read More

Active Listening Skill Tips for Interviews

During a job interview, a potential employer asks, "Can you take on more than one... Read More

Children At Work: Looking at Child Labor in the Victorian Age

Today, it isn't that uncommon for some children and teenagers to work. They may earn... Read More

Why You Should Never Complain About Former Bosses

You're at a job interview. You're doing great, answering questions left and right. You're enthusiastic,... Read More

Career Change - Emotional Intelligence for Knowledge Workers?

Nowadays we can expect to survive the second half of our lives and as our... Read More

Becoming A Police Officer Just Became Easier

As many law enforcement candidates can vouch for, taking the police entrance exam can be... Read More

I Just Lost My Job: How Am I Going To Tell My Kids?

One of the responsibilities of a human resources professional is to let employees know that... Read More

Yes, Ive Had Gaps In My Employment History--What To Do About It?

Yes, I've Had Gaps In My Employment History--What Can I Do About It?1. Honestly, there... Read More

Ebook Review: Winning a Job is Easier with Job Secrets Revealed

IntroductionThere are literally thousands, if not tens of thousands of books about... Read More

Integrity At Work - How Do You Show Up?

As the business sections of today's papers and magazines read more and more like the... Read More

A Career In Medical Assisting

My name is Danni R, and I am a certified medical assistant and online educator.... Read More

9 Tips on Creating a Professional Emailed Job Application

With the advent of the Internet, many of us have the opportunity to apply for... Read More

Can You Tell Me Something About Yourself!

Interview Question, "Tell Me Something About Yourself?""Tell me about yourself" is the query, posted by... Read More

Should You Telework/Telecommute

"WOW! I can work from home and make money? I can sit around in my... Read More

The Changing Values Landscape of the U.S. and How It Impacts Midlife Job Searchers, Part Two

The values landscape of our nation is changing, and with it your personal values landscape... Read More

Effective Resumes

A resume is normally the first contact point between an employer and a job seeker.... Read More

Factual Employment Screening Part 1

We have all heard in recent years that the need for a substantive policy of... Read More

Your Job Search Is A Marketing Campaign (Part 2)

Here's a continuation of my article from a few months back on how the successful... Read More

Always Have a Current Resume

What is the biggest mistake people make with resumes?People write their resumes as a chronological... Read More

Job Hunting Tips: Taking Care of Yourself

Looking for work is generally a miserable undertaking. No matter how much education and experience... Read More

Are You Sabotaging Your Career?

My experience working with thousands of leaders world wide for the past two decades teaches... Read More

Free Resume Template: What Makes a Good One?

You can drown in the "free resume examples," "free resume templates," and "free resume samples"... Read More

Assess Your Transferable Skills

One of the most important parts of a job search is assessing your Transferable... Read More

Unemployment Survival: Creating a Sense of Security

In a time of economic downturn, international turmoil, company restructuring and corporate mergers run amok,... Read More

60 Hour Work Weeks - Can You and Your Career Survive Them

In the 80s while I was an account executive for AT&T most people in my... Read More

Youre Fired!

One-day you're minding your own business and your boss comes in and says "You're Fired",... Read More

Technology in the Workplace - Boon or Curse?

Like all new innovations, technology in the work environment can either work for you or... Read More

The Perils Of Employment: Are You About To Be Let Go?

From the moment you are born and you take your first breath, you begin to... Read More

You Never Get A Second Chance To Make A First Impression

There is no easy way to define exactly what editors, publishers, PR managers, non-profit directors,... Read More

One Step at a Time in the Job Search

What is the first step to take in a job search?Let's start with "Who Am... Read More

When Should You Update Your Job Skills?

With the U.S. economy still slumping and unemployment numbers barely moving forward, many workers may... Read More

What To Do When Your Boss Is a Butthead

I've never worked for a boss I didn't like or respect. Sure, some were better... Read More

Rejection Got You Down in the Job Search?

REJECTION IN THE JOB SEARCHGOT YOU DOWN?It's true, no one wants to be ignored or... Read More

Job Interviews -- What Your Pre-Interview Research Should Cover

When you go in for a job interview, you're not just a candidate seeking a... Read More

The Recruiting Truth...Time Is Not On Your Side

In today's marketplace things are constantly changing and so are the needs of just about... Read More

The Top 10 Mistakes Job Seekers Should Avoid In Contacting An Employer

There are numerous tools and resources available to guide job seekers through the steps of... Read More