Employees - Treat Them the Way They Expect to be Treated

When you have to deal with one of your team who's complaining to you, rather than allowing your negative programmes to take over, get your thinking part in gear and try to see the situation the way they see it. You don't necessarily have to agree with them but perhaps you can empathise with their point of view.

The successful manager thinks about the people they have to deal with, is sensitive to how they see things and knows that they might think differently than they do.

Let me give you an example: I've always had a thing about good timekeeping; it's something that's been programmed into my brain. If you agree to meet me at 8.30 in the morning, I'll be there at 8.20; I will always do my utmost be on time.

So I used to get angry when a member of my team would show up late for a meeting or an appointment with me. When I got angry I'd get stressed and end up saying something that I regretted later. Therefore, I learned to start thinking about the situation and try to see it from their point of view and not let my programming run my brain.

That doesn't mean to say I ignored the lateness or did nothing about it; I thought very carefully about what I wanted to say and spoke to the team member about how we would resolve this situation.

The point about this is - I'm not prepared to allow that team member's behaviour to run my mind. Getting angry and stressed is not good for our health and it isn't a productive way to motivate our team.

We all see the world in a different way based on our culture and how we were brought up. So it's very important to understand this, particularly when you give your people feedback be it good or bad.

Last year I spent several weeks in a particular hotel running seminars and I started to get to know some of the staff. One day I noticed that Carol the conference manager had been named employee of the month and her photograph was displayed in the reception area. When I congratulated her on this honour I was a bit surprised at her reaction - "I hate it, I'm so embarrassed," she complained.

Carol didn't like the attention she was getting and as a result, this recognition by her manager didn't motivate her. Another member of the team could possibly see this completely differently and regard it as a great honour.

If you have good rapport with your people then you become sensitive to how they see things. The successful business person understands each member of their team and doesn't reward everyone in the same way.

I've often heard managers say - "I treat people the way I expect to be treated." The successful manager says - "I treat people the way THEY expect to be treated."

Discover how you can generate more business by motivating your team! Alan Fairweather is the author of "How to get More Sales by Motivating Your Team" This book is packed with practical things you can do to get the best out of your people . Click here now http://www.howtogetmoresales.com

Keeping Team Meetings Vibrant

Meetings can be the life-blood of an organisation or the death.It all depends how you... Read More

Getting the Most from Appraisals

Does your organisation have one of those annual 'occasions' that few look forward to: the... Read More

Conflict at 36,000 ft

This was supposed to be one of those sleepy flights that leaves late, crosses two... Read More

Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards

I believe that whether corporations expense their stock options is besides the point, especially when... Read More

Employee Retention: Keeping the People Who Keep You in Business

The retention of highly skilled knowledge workers is one of the major challenges today for... Read More

Counseling Interviews for the Marginal Employee

ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer's... Read More

How Can A Communications Audit Help You?

Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders,... Read More

Faith is the LIFE-blood of Your ACTIONS before the Benefit -

Nothing has changed. Your ancestors lived by faith. Some planted crops and waited for the... Read More

What Every Manager Should Know About How to Become An Effective Executive

In his book, The Effective Executive, Peter Drucker pointed out that the effective executive is... Read More

Creativity and Innovation Management ? Motivation and Management Layers

Creativity can be defined as problem identification and idea generation whilst innovation can be defined... Read More

Joint Accountability: Another Key for Your Effectiveness

I once was part of a group of management professors who often taught in executive... Read More

Before You Head Off, Make Sure You Know Where You Are Going - The Importance of Clear Objectives.

The title of this article sounds like simple advice, but so often we undertake activities... Read More

Delegation for Business Leaders - How Letting Go Works

A leader's role is to focus on those areas of operation where he or she... Read More

Tales from the Corporate Frontlines: Senior Management and Directional Change

This article relates to the Senior/Top Level management of an organization, and how a huge... Read More

Unravelling the Data Mining Mystery - The Key to Dramatically Higher Profits

Data mining is the art of extracting nuggets of gold from a set of seeminngly... Read More

Employees Commit Corporate Fraud

Imagine the following scenario; Ten years ago you decided to quit your job and start... Read More

What Every Manager Should Know About How to Overcome Boredom

Do you find yourself easily becoming bored or tired at work for no apparent reason?... Read More

Avoid These Seven Deadly Dangers Of Outsourcing

Here are seven dangers of outsourcing your software development. They become deadly if your career... Read More

Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance

If you have ever worked within a large organisation then you are sure to have... Read More

Sexual Harassment Policy Guidelines Part II

SEXUAL HARASSMENT COMPLAINT INVESTIGATION PROCEDUREEvery complaint will be thoroughly investigated. When a complaint of sexual... Read More

Toxic Bosses

What's everyone's favorite topic around the water cooler? Bad bosses! You know, the ones who... Read More

10 Ways To Work Through A Business Slowdown

In running any kind of business, it's inevitable that sometimes business will slow down. This... Read More

Smart Staffing: Replacing a Key Manager

Have you been in this situation? One of your top managers left suddenly and you're... Read More

How Invisible Communication Barriers Kill Productivity

Many kinds of interferences or disturbances can confuse a message. Communication specialists call them ''noise.''... Read More

Nine Vital Lessons For Avoiding Training Fads That Waste Time, Money and Enthusiasm

Unfortunately, at least two thirds of much of the training and development effort undertaken by... Read More

Overcoming Resistance

Virtually any type of organizational change involves role transitions of some type. In light of... Read More

It?s Not All About Cheese: The Missing Component in Employee Development (Part 2)

In part one of this article I told you about how perceptions are changing in... Read More

Proven Secrets to Keeping Your People and Increasing Your Profits

Why are people changing jobs so quickly these days?Here are a few reasons why:They have... Read More

Management Development - Micromanagement Works!

Getting into the detail of everything each of your people does, will really damage your... Read More

The Changing Boss-Secretary Relationship

THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One member is outlining the agenda... Read More

Biometrics and ?Return On Investment?

At this time of tight budgets, the mantra of business is "Return On Investment!" With... Read More

Creativity and Innovation Management ? Money Doesnt Do It

Creativity can be defined as problem identification and idea generation whilst innovation can be defined... Read More

Finding the Right Way to Motivate Your Employees

Fear, Incentives and GrowthZig Ziglar says that there are three main ways to motivate people... Read More

Business Innovation ? Ignoring Content

Creativity can be defined as problem identification and idea generation whilst innovation can be defined... Read More

Tales from the Corporate Frontlines: Adapting Human Resource Functions

This article relates to the human resource functions competency, commonly evaluated in employee satisfaction surveys.... Read More

The Golden Key to Meeting Success

We all attend many meetings. I'm sure you have been to some great meetings and... Read More

Teaching Large Companies To Think Like The Little Guys

Q: I am an executive at a large company and in our industry we are... Read More

How Managers Can Help Retain Their Best Employees

A major problem for employers today is attracting the best talent, and then retaining key... Read More

IT Expenditure - Why Businesses Spend Huge Amounts on Ineffective IT Investments

Another IT White Elephant!It seems that almost every day we read in the newspapers about... Read More

What Your Employees Want You to Know (But You Might Be Afraid to Ask)

This is a challenge for every company owner and manager. You have tremendous plans for... Read More

Why You Should Hold One More Meeting

If you are completely happy with where you and your business currently are then you... Read More

How Your Business Can Pick A Software Developer

Eventually, your business is going to need to have some software development. Your business is... Read More

Planning Your Recruiting Efforts Can Help You Find Great Employees

Today, companies have an ever-expanding list of options available to them when it comes to... Read More

Character: Is It Necessary In Leadership? (Part Two)

In the first part of this two part article, I talked about the importance of... Read More

Appraisal Interviews: What To Say & How To Say It

STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:Don't say: "You just don't seem to care about doing... Read More

Want to Manage Your Time? Get Real!

You know the drill - the ridiculous deadlines, the relentless barrage of email, voicemail, phone... Read More

Operating on Perpetual Overload?

Check Out Your E-HabitsAnother week has ended. And, despite moving at the speed of light,... Read More

Creativity and Innovation Management ? Idea Progression

Creativity can be defined as problem identification and idea generation whilst innovation can be defined... Read More

What One Thing?

A few weeks ago I asked my readers what the most important issue was in... Read More

Can Your Business Run Without You?

If you are a business owner or a business owner to be, let's examine this... Read More