Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.

Writing The Book On Great Customer Service

Q: One of the big chain bookstores recently opened up near my... Read More

Businesses Need to Rehumanise

Big companies and corporations have lost the human touch. The question is, when will humanity... Read More

Doors by Catering to Your Clients

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What To Do When Youve Blown It

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Customer Service Is Dying - and Im Not Feeling So Good Myself

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The Nine Principles of Customer Service for the Travel Industry©

If you want to learn how to get your clients to do your selling for... Read More

Over Deliver - The Key to Customer Satisfaction

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Customer Service Consultants

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Why Passenger Surveys are a Transport Operators Best Friend

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Hook Me Up With A Human

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8 Critical Steps to Establish a Customer Service Culture

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11 Ways to Get What You Want - Be a Clever Customer!

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How To Build a Profitable Business

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Call Center Services - An Ever Increasing Demand

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Carpet Cleaning in Surrey

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Should I Have My Company Mystery Shopped?

I wish I had a nickel for every time someone said to me, "Oh, you... Read More

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What You Need to Know About CRM

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What Every Employee Should Know About Putting Positive Phrases Into Customer Service

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How To Use Your Current Customers

Jay instructed a customer of his to offer a rare coin collection to new customers... Read More

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

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Saying Thank You to Your Clients

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3 Special Benefits Every Customer Wants

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4 Things Your Clients Want From Your Company

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Learn to Anticipate Your Customers Needs

This morning I was having breakfast with my good friend Diane at one of my... Read More

The Sellers Creed

I will not make sales. I will make Customers.I will target the heart of my... Read More

Customer Service: Everyone is Fighting Their Own Personal Battles

Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients,... Read More

Reducing Customer Resistance to Your Product or Service

Resistance has to do with putting up blocks that prevent us from doing, being, or... Read More

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!

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Who Says the Customer is Always Right?

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Wholesale Buyers Versus Retail Customers

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According to customer service studies by marketing gurus of the world, here are the... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain a significant market advantage based... Read More

Whats The Customer Service Buzz About Your Business?

If you're a regular reader of my column you know that my number one pet... Read More