Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do... Read More

Say It With Humor

When you own a business, you may find yourself in situations that may be a... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the... Read More

Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust

Remember trading stamps? If you're over 40, chances are you will. Every time you shopped... Read More

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business, whether your business is on... Read More

Customers - Hold Onto the Ones Youve Got

You probably spend a great deal of your time looking for new customers or clients.... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major retailer learned of a serious... Read More

Finding Out Why a Potential Customer is Calling On You

Our challenge as the business owner/sales person answering the telephone, is to build rapport with... Read More

Increase Sum in Your Check Account with Follow-Ups

We'll be examining what makes follow up to prospects/customers so important on our online world... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact... Read More

Loyal Customers Take Commitment

In today's competitive world of retail, many stores are implementing external marketing programs designed... Read More

Renewing Customer Loyalty

Every business loses customers, but not many do much about getting them back. And that... Read More

Customer Service Has Moved Toward Customer Care

As I waited for an answer to my VCR inquiry from a stereo company, the... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was physically attractive and clean, had... Read More

Sending Mixed Signals Can Send Your Clients Away

I call it the "wave and roll."You walk up to an intersection. You look both... Read More

Transforming Disgruntled Customers into Your Biggest Advocates

"I am writing to complain about the widget I bought from your site the other... Read More

How Not to Get Stiffed, Improving Your Collection Procedures

Some businesses have slow paying customers or past due balances because they didn't "train" their... Read More

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!

First of all let's look at what customer service is all about.If you go into... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people simply enjoy serving others, their... Read More

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better

Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving... Read More

Whats For Lunch?

As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the... Read More

Are You Satisfying Your Customers?

The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the... Read More

Sorry, No Customer Service After 4:00 P.M.

A few months ago, I wrote about ingenious styles of customer service that every business... Read More

Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)

Traditional marketing strategies encourage business owners to continually grow their businesses by adding new... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word... Read More

Learn to Anticipate Your Customers Needs

This morning I was having breakfast with my good friend Diane at one of my... Read More

In the Villa of the Sick Cat -- A Lesson in Customer Care

If you're a pet owner, you know the stress of having a sick pet and... Read More

Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service

Last night I was at my computer and a Skype chat window opened up with... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how few businesses remember how to... Read More

Everyone talks in code!

How often have you left a meeting with a customer or your boss telling yourself... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come as no surprise that serving... Read More

Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine subscription service arena online, MagMall.com... Read More

Client Service as a Competitive Advantage

As someone who has been heavily involved facilitating strategic planning processes with organizations during the... Read More

Are You Giving Your Customers Enough Reasons To Return To Your Business?

Good customer service just isn't enough anymore in the marketplace in which we live. Times... Read More

Poor Customer Service - Are Your Customers Driving Away Other Customers

Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free... Read More

Leverage Customer Capital First

If you're still dreaming about raising outside capital for your business before you have any... Read More

Making Your Contacts Work For You

The best way to explain this concept is to tell you a story. While calling... Read More

Service Equals Performance Equals Service

Service can be described as a "performance" of some kind involving two parties whereby one... Read More

How To Kick Your Customer Service Up A Notch!

Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we... Read More

Learning from Your Employees and Customers Complaints

Listening to complaints, whether they're reasonable or not, is a part of every manager's job.... Read More

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?

Do many of us realize that we are working an unpaid part time job for... Read More

At Your Service: The Ten Commandments of Great Customer Service!

Customer service is an integral part of our job and should not be seen as... Read More

Dont Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that the customer is always right,... Read More

Passing the After-Sales Test

Some time ago a major UK food retailer decided to branch out into non-foods. Well,... Read More

CRM For Beginners ? Customer Relationship Management Basics

In order to maintain a successful business, the business must understand and maintain a positive... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business,... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed one step at a time."... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are... Read More

Customer Loyalty

Loyal customers are the foundation of almost every business. Going the extra mile to provide... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years ago, telephones and mail services... Read More